Dear Robert, Many thanks for this additional works schedule, which I am pleased to confirm we are entirely happy with. As the work draws to a close, Ray-Anne and I would like to say how delighted we are, to have chosen you and your people to renovate our windows.  You might have picked up some feedback from the guys about the interest from our neighbours in what we have decided to do, which is far better than seeking planning permission to rip them out and replace! Andy, Pat and Lauence have been absolute stars - in fact, all your team have been a delight to have visiting us.  The respect for our home, the windows and towards us shows the professionalism and work ethic of your company.  If you could prepare the final invoice and let us have your bank details, we will arrange immediate payment.